Terms and Conditions

Welcome to MOUTRIX! These terms and conditions govern your use of our website, products, and services. By accessing or using our website and making a purchase, you agree to comply with and be bound by these terms and conditions. Please read them carefully before proceeding. If you do not agree with any part of these terms, please refrain from using our website and making any purchases. 

Orders and Payment

To place an order with MOUTRIX, simply browse the front page and select the desired items. The pricing displayed on our website is in the currency specified. We accept various payment methods, including major credit cards, debit cards, and PayPal. For European shipments, please note that additional fees such as customs duties, import taxes, or handling charges may apply. These fees are the responsibility of the customer and may vary depending on the destination country’s regulations. It’s important to be aware of and comply with any customs requirements and import regulations specific to your location. Once your order is placed, we will promptly process it for fulfillment/be made-to-order. Please review your order carefully before finalizing as modifications or cancellations may not be possible once the order is confirmed. We strive to fulfill orders promptly; however, please note that order fulfillment and delivery times may vary depending on product availability and made-to-order systems, shipping method, and any unforeseen circumstances. You will receive a confirmation email with tracking information once your order has been shipped. If you have any questions or need further assistance regarding ordering or payment, please don’t hesitate to contact us via in**@mo*****.com or Instagram.

How to purchase:

  •  Scan for your desired item
  •  Select your desired item, read through details ensure its best fit for you/anyone else.
  •  Add to basket – see if you would like to continue to shop
  •  Go to cart or straight to checkout
  •  Fill out the billing and delivery or use simplified auto fills as of Google pay, Apple pay etc.
  •  Confirmation of order

 

Your right to cancel

If you have made a purchase, you have the option to cancel it anytime before the dispatch day to be eligible for a refund. Refunds will be processed within 10-15 working days typically however can vary on a rare occasion. Please note that in some cases, funds may be returned earlier, although the exact timeframe can vary. Contact us for cancellation of order or if you have an account. Login > My Account > Orders > Select and Cancel.

 

Payment methods

We only accept Credit/Debit card through Stripe, PayPal, Clearpay, Laybuy, Apple Pay, Google Pay.

These are all a form a credit.

If using Clearpay remember:

  • When using Buy Now Pay Later it is a form of credit
  • Use Clearpay as a solution to financial problem
  • Use Clearpay to make a purchase because you don’t have funds make to payment upfront
  • Clearpay bridges the gap inbetween paydays
  • Do not spend in careless manner
  • Do not spend to improve moods
  • Do not use above and beyond normal spending habits

 

Our Returns Policy

We understand that sometimes items may not fit or meet your expectations in person. That’s why we offer a convenient returns method, allowing you to send back any unwanted items. You have a period of 14 days from the date of delivery to initiate a return. To be eligible for a refund, the item must be unworn, unwashed, and have all original tags attached. Please ensure you contact us and fill out the designated return form. Once we receive your request, we will guide you through the return process. Please note that we aim to respond to all inquiries within a couple of hours.

RETURNS ADDRESS – Unit 40660, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH 

 

Refunds policy

At MOUTRIX, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a refund within 10-15 working days of receiving the returned item(s). To be eligible for a refund, you have a 14 day window to return the item(s), in unworn and unwashed condition, with all original tags attached. Please note that any shipping or handling charges incurred during the initial purchase are non-refundable. Refunds will be issued to the original payment method used during the purchase. However, please keep in mind that the exact timeframe for funds to be returned may vary. To return and refund we kindly request you to contact us through in**@mo*****.com, to fill out the designated return form, and follow the instructions provided to initiate the return and refund process. We we assist you throughout the process and address any inquiries promptly. You will be paying for returns cost and they are non refundable.

 

Copyright/Intellectual property 

At MOUTRIX, we respect the intellectual property rights of others and expect our customers to do the same. Unauthorized use, reproduction, distribution, or modification of copyrighted materials, trademarks, or any other intellectual property belonging to third parties is strictly prohibited. If you believe that any content, including but not limited to images, graphics, text, or logos, used on our website infringes upon your intellectual property rights, please promptly notify us with the relevant details. We will thoroughly investigate such claims and take appropriate actions, which may include removing or disabling the infringing content. Furthermore, if we determine that a user has repeatedly infringed intellectual property rights, we reserve the right to terminate their access to our services. Please note that we may share the necessary information with the relevant intellectual property rights holders or law enforcement authorities as required by applicable laws and regulations.

Delivery

We offer a range of products, including items that are readily available in stock and items that are made to order. For products that are readily available, we strive to dispatch them within 4 days of receiving your order. Once dispatched, you can expect delivery within approximately 7 days, depending on your location and the shipping method chosen. On the other hand, items that are made to order require additional time for production. These items are typically delivered within 14 days from the date of order. Please note that the estimated delivery timeframes mentioned are approximate and may vary depending on factors such as unforeseen circumstances or peak periods. It’s important to check the individual product pages for specific information regarding availability, dispatch times, and estimated delivery dates. We aim to provide accurate information for each product to ensure transparency and to keep you informed throughout the purchase process. Should there be any delays or issues with your order, we will promptly notify you and provide assistance to resolve any concerns.

Privacy Policy

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide to us. By accessing our website and using our services, you consent to the collection and processing of your personal information as described in this policy.

  1. Information Collection: We may collect personal information, such as your name, email address, shipping address, and payment details, when you place an order or create an account on our website. This information is necessary for order processing, shipping, and providing customer support.

  2. Use of Information: We use the collected personal information to process your orders, communicate with you regarding your purchases, and provide customer support. We may also use your information to communicate with you about promotions, offers, or new products, but only if you have given your consent to receive such communications. You have the right to opt out of receiving marketing communications at any time.

  3. Data Protection: We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We implement security protocols and regularly update our systems to ensure your information is safeguarded. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

  4. Third-Party Services: We may engage third-party service providers to assist with necessary services such as payment processing and shipping. These service providers have access to certain personal information but are only permitted to use it for the specific services they provide to us. We ensure that such third parties adhere to strict privacy and security standards.

  5. User Rights: You have the right to access, update, or request the deletion of your personal information. If you wish to exercise any of these rights, please contact us. We will respond to your request as soon as reasonably possible.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. If you have any questions or concerns about our privacy practices, please contact us.

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