Terms and Condition
This is our terms and condition. Here you will find information on the rights and rules you have to follow throughout the MOUTRIX experience. Not following rules can result in account suspension. Following the legal stuff usually works out well between us and the customer. We will only create a contract once we have accepted payment or signed up with us.
Your right to cancel
If you have purchased anything you cancel any time before the dispatch day in order to receive your refund within 10 – 15 working days. Sometimes funds will be in earlier but this varies.
We only accept PayPal for now which you can use to pay with your major card.
Our Returns Policy
We understand things might not fit or you may not like it in person, this is why we are offering a returns method so you can send back what you don’t want. You have 14 days to return your order unworn, unwashed with the remaining tags for it to be viable for a refund. Ensure you contact us, fill out the form and we will take it from there. Enquiries will be replied to within a couple of hours.
RETURNS ADDRESS – Unit 40660, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH
After receiving a returned order we will examine and then send you the refund which can take 10 – 15 days in total.
MOUTRIX is a registered brand both Logos and Word have been trademark registered. Please do not use the word, logo or artworks to sell as you have no permission to. Necessary legal action may be taken.
MOUTRIX is offering FREE DELIVERY nationwide. After dispatched we aim to delivery orders within 1-2 days. If anything out of stock you will be notified within 12 hours and when the items back in stock we will dispatch as soon as possible.